Claim Procedures.

TB 9-2320-318-14

Items requiring special handling, storage or

Army Oil Analysis Program (AOAP). The

shipment during the processing of claims shall be

manufacturer's lubrication and service intervals

identified.

must be followed. Only after the warranty has

expired will AOAP apply to this equipment, unless

d. Disposition. The repair activity shall return

oil sample results indicate the oil and filter of an

defective supplies to the Contractor's

assembly should be changed "PRIOR" to the

representative or ship them back at contractor

manufacturer's service interval. Sampling

expense using the replacement part

intervals for AOAP will be published in TB 43-0210

carton/container. If the contractor does not claim

(if applicable).

defective supplies within thirty (30) days of

shipment of the replacement parts, defective

supplies may be disposed of locally.

Claim Procedures.

e. Invalid Warranty Claims. When supplies

a. The procedures for reporting warranty claims are

are inspected by the Contractor and found to be

found in DA PAM 738-750 The Army Maintenance

non-warrantable, or the supplies are found to be

Management System (TAMMS) and this Technical

serviceable, the repair activity submitting the claim

Bulletin. Responsibilities of the Major Army Command

will be required to make reimbursement for

(MACOM) are found in AR 700-139 Army Warranty

Contractor supplied material and shipping services.

Program, Concepts and Policies. Units should use DA

All failed items returned for warranty claim action

Form 2407 and DA Form 2407-1 for making warranty

will be monitored by TACOM.

claims. It is very important to fill in the blocks on the

forms as accurately as possible.

7. Claim Denials/Disputes. TACOM will handle all

denials or disputes.

b. The Contractor shall be notified in writing,

includes electronic mail (m.esker@ssss.com) utilizing

8. Reporting. Reporting or recording action on a

DA Form 2407 by the local WARCO following the

failed item shall be as specified in DA PAM 738-750

discovery of a defect in supplies which requires

The Army Maintenance Management System (TAMMS).

Contractor replacement parts. This shall constitute

Forms that are unique to the Contractor or Repair

formal notification of a warranty claim. The

Activity shall not be used.

notification shall include the requirements listed in

paragraph 3.d. Upon completion of repair, forward

Storage/Shipment/Handling.

completed warranty claims (Information Only) to

TACOM.

a. Storage. Not applicable.

c. Identification of Failed Items. Failed

b. Shipment. See paragraphs 4. and 6.b.

warranty items shall be tagged/identified to prevent

improper repair or use. Documents that describe the

c. Handling. See paragraphs 4. and 6.b.

use of DA Form 2402 Exchange Tag and DA Form

2407 Maintenance Request shall be referenced.

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