Government Responsibilities

TB 9-2320-318-14

c. Supporting repair facility will:

Government Responsibilities. The Major

(a) Identify defects/failures as warrantable (if

Subordinate Command for the Family of Medium Tactical

owning unit has not already identified them).

Vehicles (FMTV) is the U.S. Army Tank-automotive and

Verify defects/failures are warrantable. (See

Armaments Command (TACOM), Warren, MI 48397-5000.

paragraph 3.c.)

TACOM is responsible for managing and implementing the

warranty. Warranty claims will be reported to:

(b) Review, process and submit valid warranty

claims to the local WARCO if the DA Form

Commander

2407 and DA Form 2407-1 are complete and

U.S. Army Tank-automotive and Armaments

correctly filled out.

Command

ATTN: AMSTA-AC-NML

additional information for incomplete and

Rock Island, IL 61299-7630

incorrect claims.

Email: tacom-tech-pubs@ria.army.mil

Fax: DSN 793-0726

(d) Coordinate with the owning unit and

Commercial: (309) 782-0726

decide which shipping option is required to

correct the warrantable defect/failure.

a. TACOM will:

(OCONUS only, see paragraph 4.)

(a) Verify, review, process and if valid and

(e) Provide labor required to accomplish the

complete, submit claims and/or disputes to the

warrantable repairs upon receipt of parts from

Contractor.

the contractor.

(b) Reject claims that are not valid and send them

(f) Tag and retain (in accordance with DA PAM

back to the local WARCO with a short explanation

738-750 The Army Maintenance Management

of why the claim is rejected.

System (TAMMS) and this Technical Bulletin)

all parts, pieces or parts and/or assemblies

removed as a result of warrantable

claims.

defect/failure and/or correction.

(d) Provide warranty claim acknowledgment/ closeout

letters and/or parts/assemblies disposition

d. Local WARCO will:

instructions to the local WARCO.

(a) Verify, administer, and process warranty

(e) Ensure the Contractor performs in accordance

claims to the TACOM WARCO (in accordance

with the terms of the contract.

with DA PAM 738-750 The Army Maintenance

Management System (TAMMS) and this

b. Equipment owning unit will:

Technical Bulletin).

(a) Identify defects/failures and verify that the

(b) Act as a liaison with the owning unit, the

defects/failures are warrantable. (See paragraph

Contractor, supporting repair facility, and

3.c.)

TACOM.

(b) Submit warranty claims, using DA Form 2407

and DA Form 2407-1 Maintenance Request Claims

claim acknowledgments/closeouts, information

through channels to the supporting repair facility.

and/or instructions received from TACOM or

the Contractor.

assemblies removed at the owning unit level and

e. Alterations/Modifications. Alterations/

as a result of a warrantable defect/ failure and/or

modifications shall not be applied unless

correction, in accordance with DA PAM 738-750

authorized by TACOM.

The Army Maintenance Management System

(TAMMS) and this Technical Bulletin.